Jeffrey L. Barnes

1019 Greenfield Drive

Canonsburg, PA 15317

 

412-841-7582                                                                                                                                                jbarnes@nb.net            

 

Qualifications Summary

 

Energetic, self-motivated team player who quickly adapts to continually changing environments.  Wireless network performance monitoring utilizing voice and data devices, including software troubleshooting. Sixteen years of Internet network configuration and technical support experience.  Over thirty years of sales and customer service expertise, including excellent communication skills, the ability to effectively increase efficiency, and keep organized records.  

 

 

Experience

 

 

LCC Communications, Inc.

Chantilly, VA

 

Samsung Telecommunications America                                         

Nationwide Travel

 

Core Network Tester/Technician                                          March 2013 - Present

 

Performed various call through tests (CTTP) to complete predefined test cases on core network equipment at the Mobile Switching Center (MSC)

 

Utilized Sprint, Boost, and Virgin Samsung mobile phones on the Sprint network.

 

Record results of test cases and report on any deficiencies.

 

Perform test cases as directed by Network Engineers at Sprint switches in Buffalo, NY, Columbus and Cleveland, OH through the Buffalo, NY and Akron, OH Wireless Softswitches (WSS).

 

Continued testing in Rochester, NY, Omaha, NE, Denver, CO, and Reno, NV.

 

Setting up and adjusting handset and Toycell frequencies, Expertise in changing and troubleshooting PRL's and frequencies using Qualcomm QPST tool as per the requirement.

 

 

 

TEKsystems, Inc.

Pittsburgh, PA 

 

Computer Desktop Technician Contractor                                         

Pittsburgh, PA                                                                                    May 2012

 

Performed the installation of 400 new desktop and laptop workstations onto the existing network using network imaging the new machines with scripts.  Worked with a 10 person team to complete the project in a three day deadline.  Also configured new IP phones on several desks in the tech support call center.

 

 

 

 

 

 

TEKsystems, Inc.

Pittsburgh, PA 

 

Verizon Wireless Contractor

Bridgeville, PA                                                                                    March 2010 – April 2012

 

Baseline Technician

 

Tested the performance of the Verizon Wireless, AT&T, Sprint, T-Mobile and Alltel cellular networks in Western Pennsylvania, West Virginia, Southern Ohio, Eastern Kentucky, and Western Maryland markets using Ascom’s TEMS Symphony/QVoice 6.2 and DataPro software.

 

·         Drove specific cellular markets each quarter collecting cellular network data for the Verizon Wireless Engineering Department.

·         Planned daily drive routes in order to complete testing in a logical and time efficient manner.

·         Operated two laptops in the RF vehicle with network connectivity to a GPS receiver and Ascom’s hardware consisting of eleven Windows based single board computers cabled to various cellular voice and data devices.

·         Monitored equipment to assure the collection of quality data.

·         Saved collected data from the QVoice/Symphony Software to a laptop and copied the data to a backup drive for security.

·         Became highly skilled at using Street Atlas 2011 software to create and track routes with GPS functionality.  Saved GPS log files to a laptop and backup drive.

·         Troubleshot various software, hardware and network problems in the RF vehicle.

·         Shared software, hardware and network problems/solutions with the team.

·         Completed additional projects such as testing data throughput at newly installed LTE cellular towers using DataPro DM.

·         Monitored our upload server and reported any problems to our administrator.

·         Tested pre-released versions of the upcoming QVoice software.

·         Worked independently, but reported my progress to management on a weekly basis.

·         Compiled monthly reports to submit to management detailing the work completed.

·         Submitted travel expenses for reimbursement on a monthly basis.

·         Traveled approximately 100,000 miles in two years gathering data from the cellular networks.  Was responsible for care and maintenance of the RF vehicle.

 

 

 

TEKsystems, Inc.

Pittsburgh, PA 

 

Verizon Wireless Contractor

Bridgeville, PA                                                                                    October 2009 – March 2010

 

Drive Tester

 

Gathered data for the telecommunication engineers to pinpoint the location of signal interference.  Extensive 700 MHz drive testing of the Pittsburgh, Columbus, and Cleveland markets for the development of the new upcoming 4G/LTE network. 

 

·         Planned daily drive routes in order to complete testing in a logical and time efficient manner.

·         Operated a laptop with connectivity to a GPS receiver and 700 MHz scanner.

·         Monitored equipment to assure the collection of quality data.

·         Saved scanned files from the 700 MHz scanner to a laptop and backup drive.

·         Became highly skilled at using Street Atlas software to create and track routes with GPS functionality.  Saved GPS log files to a laptop and backup drive.

·         Compared saved scan files with backed up GPS log files on a daily basis to ensure accuracy of the gathered data.

·         Worked independently, but reported my progress to management on a weekly basis.

·         Traveled approximately 17,000 in 4 months gathering data for the 700 MHz project.

·         Was responsible for care and maintenance of the RF vehicle.

 

 

 

 

Bob Tracey’s World of Cycles

Moon Township, PA                                                         March 2009 – September 2009

 

Salesperson

 

I have many years of experience as a motorcycle enthusiast.  With my skills in sales, customer support, knowledge of motorcycle models and maintenance, I pursued the opportunity to make my hobby a profession. 

 

Extensive manufacturer’s training on Yamaha, Kawasaki and Suzuki motorcycles.  Attended World of Cycles training meetings to provide quality sales and support to customers.

 

·         Built numerous relationships with customers.

·         Shared my knowledge of a variety of motorcycles, scooters and ATV’s to assist the customer in making an educated decision on which power sport model would best fulfill their needs.

·         Followed up on sales leads and customer purchases.

 

 

 

TEKsystems, Inc.

Pittsburgh, PA                                                                      January 2007 – February 2009

 

Recruiter

 

TEKsystems is the leading IT staffing and services company in North America. Our capabilities span a wide range of services: from technical staff augmentation and direct placement services, to full management of IT projects and comprehensive workforce management solutions. With over 25 years of experience, we are experts at connecting technical professionals.

 

·         Extensive training on applications, infrastructure and telecommunications technologies

·         Trained to use TEKsystems software and tools for recruiting Information Technology professionals.

·         Attended scheduled training meetings designed to improve recruiting skills.

·         Interviewed potential Information Technology professionals for various applications, infrastructure and telecommunications positions.

·         Met with client managers to gather requirements for specific open opportunities and client needs.

·         Placed numerous high-level Information Technology professionals in positions such as Application Development, Infrastructure Architects and Project Managers, and Telecommunications Senior Project Managers.

·         Managed switches and routers after initial installation.

·         Filled short-term positions for clients with professionals for a variety of projects

 

 

 

Localconnect – McMurray

Lawrence, PA                                                        September 1995 – January 2007

 

Internet Service Provider – Owner

 

Localconnect™ was one of the first ISP’s in the in the Pittsburgh Market.  Franchise owners have the rights to a geographic territory and they develop and service clients in that area.     

 

Sales

 

·         Designed and distributed flyers and advertising.

·         Turned perspective customers into paying subscribers.

·         Spoke at local events to promote the business.

·         Developed the largest subscriber base of the parent company.

 

Technical Support

 

·         Supported nearly 2000 customers by phone.

·         Resolved Internet connectivity issues.

·         Solved customer’s computer problems.

·         Helped customers with computer hardware issues.

 

Accounting

 

·         Managed database of nearly 2000 customer accounts.

·         Performed monthly billing by processing credit card transactions.

·         Executed quarterly billing through invoicing by mail.

·         Created a collection procedure for past due accounts.

·         Performed tax preparation for the business.

 

Networking

 

·         Installed and configured Internet connectivity hardware.

·         Managed switches and routers after initial installation.

·         Monitored T-1 communication servers.

·         Installed and configured a LAN.

 

 

 

Pat's Hallmark Shop,

Lawrence, PA,                                                         April 1980 – Present

 

General/Regional Manager/Accountant

 

Pat’s Hallmark Shop is a family-owned, regional chain of Hallmark card and gift stores in PA and FL.  Operated as many as nine stores in two states with 125 employees.  Currently operate three stores in PA.

 

·         Clerk

o        Stocked merchandise

o        Maintained shelves and fixtures

o        Assisted customers

o        Operated registers

o        Opened and closed the store

·         Manager

o        Managed 6000 sq. ft. Hallmark retail store

o        Responsible for ordering inventory

o        Conducted annual inventories

o        Scheduled employees

o        Performed daily accounting & bank deposits

o        Merchandising & designing of giftware displays

o        Instructed employees daily duties

o        Trained new employees

o        Planned in-store events for the customers

·         Regional Manager

o        Directed management of 9 stores

o        Executed buying inventory for 9 store Hallmark gift store chain

o        Negotiated volume discounts with various vendors

o        Attended local, regional and national gift shows

o        Received sales training from Hallmark corporate seminars

o        Designed merchandise displays

o        Balanced inventory levels among the stores

o        Set up sales contests to increase store volume

o        Looked for new product trends to increase sales

·         Accountant

o        Knowledge of Peachtree Accounting (Sage) software

o        Performed biweekly payroll and payroll tax payments

o        Calculated and made monthly sales tax payments

o        Data entry of all receipts, and invoices

o        Dealt with accounting issues with hundreds of vendors on the phone

o        Organized year-end accounting records for income tax preparation

o        Tracked inventory costs for optimal store profits 

 

 

 

Training & Education

 

Canon McMillan Sr. High School 

Canonsburg, PA              Class of 1977

 

Attended West Virginia University

Morgantown, WV 1977 – 1980

 

Franchise Training, Hallmark Cards, Inc.

Kansas City, MO 1982, 1985, 1989

 

Ascom’s TEMS Symphony Training

TEKsystems at Verizon Wireless

Bridgeville, PA 2010 - 2012

 

 

 

Computer Skills

 

Working knowledge of Windows PC computer operations

Built, repaired and upgraded PC desktops and laptops

Experienced in virus and spy ware removal

Skilled in PC desktop and laptop hardware replacement

Wireless and local area network (LAN) connectivity

Extensively experienced in Internet applications

Tested prerelease versions of Ascom’s TEMS Symphony on both the laptop (Master) and QVS Land Unit (Slave)

 

Software: Windows XP and Windows 7, Windows utility applications, Microsoft Office applications, Peachtree Accounting, All Internet browsers, e-mail clients, anti-virus and anti-spyware applications. 

 

Also familiar with Android devices.

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